Support
Help with Post Desk, the Canva connection in your social media service.
Where to ask
Post Desk works inside the social media service your team uses, so the quickest help usually comes from that service's own support. They can see your account and your posts.
For a problem with Post Desk itself, email support@post-desk.app. Tell us what you pressed, what you expected and what happened, and leave out any customer's personal details.
Common questions
I pressed Return but the post didn't change. Make sure you're signed in to your social media service in the same browser, then press Return in Canva again. An edit can be brought back for 12 hours after it was started.
Edit in Canva asks me to connect. Each person connects their own Canva account the first time. Follow the prompt and allow Post Desk.
Where are the logos and the colors card? In Canva, under Projects, then Images.
How do I disconnect? From your own settings in your social media service, or in Canva under your account's connected apps.